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Importer Reported a Generic Error

How to Resolve ‘The Importer Reported a Generic Error’ Message in Adobe Premiere Pro

Adobe Premiere Pro is a well-known video editing software with a variety of amazing capabilities. However, some users might encounter a common error message when trying to load videos into the program. In this article we will look at the causes that could be behind this error , and also provide solutions to to fix the issue.

What Causes the ‘The Importer Reported a Generic Error’ Message in Adobe Premiere?

There are many reasons you might see the ‘The Importer Reports a Generic Error message when you import video files to Adobe Premiere’s importer. These include:

  • Unsupported Codec Different video recording devices use various codecs. If the codec you’re using isn’t recognized or supported by Adobe Premiere Pro, you will not be able to add the video to the timeline. In this situation it is necessary to change the codec used by your video file is essential.

  • Non-supported video file format Despite the fact that Adobe Premiere is quite forgiving with regard to the types of video files however, it does not support all formats. So, if the format you’re trying to import is unsupported by this program it could result in the error.

  • Problems with activation could result in the importer not to function as it ought to. So, make sure the software is activated and that you’re logged in to the Creative Cloud account to use the application.

  • Movie File Name Name of Video file The video’s file name could be the cause of this error. Do you see any symbolism in the file’s name?

How To Fix The Importer Reported a Generic Error Message in Adobe Premiere?

Solution 1: Check Video File Format and Codec

If you are confronted with an errors, your initial step is verify that the format of the video and the codec are accepted by Adobe.

If Adobe discontinued support for its QuickTime codec, then you’ll need to transcode the video footage into a more modern codec.

Also should you find that Adobe does not support the format of video files it will need to convert the format.

Check out this link for the list of supported formats for video files.

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It works for the majority of cases where the problem arises because of system corruption. It is possible to download Restoro through this link.

Solution 2: Cleaning the Media File Cache

Another option is to clean the media cache and try to import the files once more.

When you import audio or video documents to Adobe Premiere, it stores versions of these files to ensure greater performance.


These versions are known in the form of Media Cache Files. Here’s how you can delete them:

  • Shut down Adobe Premiere Pro and navigate to the Users \AppData\Roaming\Adobe\Common directory. Be aware this: the AppData folder is automatically hidden and you must ensure that you’ve unhidden it.
  • If you’re using a Mac, navigate to the /Users//Library/Application Support/Adobe/Common directory.
  • Once you’re inside the directory, remove any files with an .pek extension. These are the Media Cache Files.

We hope that this guide will help you to resolve the ‘The importer reported a generic error message within Adobe Premiere Pro.


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